FAQs

FREQUENTLY ASKED QUESTIONS

How do I measure myself to order the correct size?  

With a soft measuring tape take your measurements at the bust, waist and hips. The bust is the fullest part of the chest while the waist is the smallest part of your midsection and hips which are the fullest part of your body above the leg.  Match up your measurements with the Joeffer Caoc Size Guide at the link below.

How can I place an order?
You can place an order online or by sending an email to shop@joeffercaoc.com.
At this time we are accepting orders for delivery in Canada and the United States.
For all other countries please contact us at +1 416 504 6232.

What forms of payment are accepted for purchases made online?
We accept all major credit cards and PayPal.

How do I know my payment is secure?
For safe and secure payment processing, Joeffer Caoc uses Checkout By Shopify (our ecommerce partner). All transactions are secure and encrypted, and we never store your credit card information. 

How do I track my order?
After your order is placed, we will send you a confirmation email that includes a tracking number and link to the courier site for real time tracking.

Is it possible to change or cancel my order once sent?
Once an order has been shipped, no changes or cancelations are possible. Prior to shipment, changes may be possible on a case-by-case basis.

Will I be paying sales tax on my order?
Applicable taxes are added for any orders shipping within Canada. Sales tax is not charged for international orders but duty rates may apply. Please check with your local customs office for more information.

Which carrier do you use?
Canadian orders are shipped via CanPar Courier. US orders are shipped via FedEx or UPS.

If you have any other questions, please contact us at info@joeffercaoc.com.

Thank you  for shopping at Joeffer Caoc.